📋About Freshworks
Updated September 22, 2026Freshworks makes customer-support and IT-service software, including the Freshservice IT service management product. Its Freddy AI provides autonomous agents — plus a no-code agent studio — that resolve employee IT tickets end-to-end, from password resets to access requests, and reports meaningful deflection of routine work away from human agents.
🛠️Products & Tools (1)
Freshworks Freddy AIIT Operations AI
Autonomous IT-service agents + no-code studio that resolve tickets end-to-end in Freshservice.
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