Learn About Freshworks's AI Products
Create a free account to access in-depth lessons on each tool and model.
Start Learning Free📋About Freshworks
Updated July 3, 2026Freshworks makes customer-support and IT-service software, including the Freshservice IT service management product. Its Freddy AI provides autonomous agents — plus a no-code agent studio — that resolve employee IT tickets end-to-end, from password resets to access requests, and reports meaningful deflection of routine work away from human agents.
🛠️Products & Tools (1)
Freshworks Freddy AIEnterpriseIT Operations AI
Autonomous IT-service agents + no-code studio that resolve tickets end-to-end in Freshservice.