PointClickCare

PointClickCare is the dominant cloud-based electronic-health-record platform for the long-term and post-acute care (LTPAC) sector — skilled nursing facilities, senior living communities, hospice, and home health. Founded in 1995 by Mike Wessinger in Mississauga, Ontario, the company became the LTPAC EHR market leader through the 2010s and was acquired by private-equity firm Hellman & Friedman in 2021 in a deal valuing the company at approximately $5 billion. The company is headquartered in Canada with significant US operations.

The PointClickCare platform spans clinical (assessments, care planning, MDS, regulatory compliance), financial (billing, revenue cycle, accounts receivable), and growth (referral management, marketing automation) modules. Customers include over 27,000 long-term and post-acute care facilities and over 2,800 hospitals (post-Audacious Inquiry acquisition), making it the largest LTPAC software platform globally. The platform manages care for over 5 million seniors annually.

PointClickCare's AI strategy focuses on the unique workflows of skilled nursing and senior living: resident-deterioration prediction (early warning of falls, urinary tract infections, sepsis, and other adverse events common in geriatric populations), regulatory-compliance risk scoring (Five-Star quality rating prediction, MDS validation), revenue-cycle optimization (claims-denial prediction, payer-mix analytics), and admission-source intelligence (predicting which referrals will convert). Strategic acquisitions including Collective Medical (2020, $650 million for hospital-LTPAC care coordination), American HealthTech (2021, financial platform for SNFs), and Audacious Inquiry (2022, health information exchange) extended the platform across the full continuum of post-acute care.