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Start Learning Free📋About ServiceNow
Updated June 15, 2026ServiceNow is an enterprise software company founded in 2004, providing a cloud-based platform for digital workflow automation. With a market capitalization exceeding $170 billion and annual revenues over $10 billion, ServiceNow has become the standard platform for IT service management, employee workflows, and enterprise automation at large organizations.
ServiceNow has embedded AI across its platform through Now Assist, a generative AI assistant that helps employees and IT teams work more efficiently. Now Assist can summarize incidents, generate knowledge articles, resolve IT issues autonomously, draft communications, and power intelligent search across enterprise data. The company's AI agents can handle routine IT requests (password resets, software provisioning, FAQ responses) without human involvement.
ServiceNow's massive enterprise install base (used by 85% of the Fortune 500) gives it extraordinary distribution for AI features. The company's platform approach — where AI is embedded into the workflows that enterprises already use for IT, HR, customer service, and operations — means AI adoption happens naturally as part of existing work rather than requiring new tool adoption. ServiceNow's AI strategy focuses on "intelligent automation" — using AI to eliminate manual work in enterprise processes.
🛠️Products & Tools (2)
ServiceNow AI assistant integrated across IT, HR, customer service, and security workflows. AI Agent Studio for no-code/low-code/pro-code agent building. Enhanced by $2.85B Moveworks acquisition (Dec 2025) adding enterprise search and agentic Reasoning Engine. Used by 85% of Fortune 500.
Enterprise workflow AI platform automating IT service management, HR operations, and business processes with intelligent agents, predictive analytics, and natural language interfaces.