Twilio

Twilio is a cloud communications platform, providing APIs that enable developers to embed voice, messaging, video, and email capabilities into applications. Founded in 2008 by Jeff Lawson, the company serves over 300,000 active customer accounts.

Twilio's AI capabilities have grown rapidly, particularly in Voice AI, which has seen 60% growth as businesses deploy AI-powered phone systems. The company offers AI-powered features for customer engagement, including intelligent call routing, conversational AI for customer service, and real-time voice analysis. Twilio Segment (its Customer Data Platform, acquired for $3.2 billion) provides AI-powered customer data unification and personalization, enabling businesses to create unified customer profiles that power AI-driven engagement.

Twilio's position as the communications infrastructure for hundreds of thousands of businesses makes it a natural platform for deploying AI in customer interactions. As AI agents increasingly handle customer service, sales, and support conversations, Twilio's voice, messaging, and data infrastructure becomes the plumbing through which AI communicates with the physical world.