Heidi

Learning Objectives

• Understand what an ambient AI scribe does and where a clinician's review still matters
• Compare Heidi's free and paid plans, and what each one leaves out
• Decide when a freemium scribe fits a practice better than an enterprise-first rival

What Is Heidi?

Heidi is an ambient AI medical scribe from Heidi Health, a company founded in Melbourne, Australia. It listens to a consultation, in person or over telehealth, turns the conversation into a transcript, and drafts a structured clinical note from it. From the same session it can produce referral letters, patient summaries and follow-up tasks, which the clinician reviews and edits before anything is saved to the patient record.

What sets Heidi apart from most of this category is how it is sold. Rivals such as Abridge built their businesses on health-system contracts. Heidi lets any individual clinician sign up and start free, then sells team and enterprise plans once a practice or hospital wants to standardize on it. It also reaches well beyond physicians: the company markets it to nurses, mental health and allied health professionals, dentists, aged care staff and veterinarians.

The scale claims are large. Heidi says it supported 73 million patient consults by October 2025, and by July 2026 it described about 2.7 million patient interactions a week, in 110 languages. Those figures are the company's own and have not been independently audited.

Pricing

Heidi publishes prices for its self-serve plans in several currencies. Its US prices exclude sales tax.

Paying yearly for the Clinician plan saves 480 dollars a year against the monthly price. Heidi also says medical trainees can get the Clinician plan free. Coding support and team features sit on the Teams plan and above, not on Clinician.

Core Features

Ambient Scribe

Heidi records the consultation and drafts the note while the clinician talks to the patient. Notes follow standard formats or templates the clinician builds, and the company offers a community library of shared templates.

Letters, Tasks and Ask Heidi

Beyond the note, Heidi drafts documents from the same session, such as referral letters and patient instructions, and pulls out follow-up tasks. Ask Heidi is a built-in assistant for questions about the session or edits to the output.

Heidi Evidence

Launched in February 2026, Heidi Evidence answers clinical questions with short summaries, quoted excerpts and citations. The company says it was built with content partners including HealthPathways, MIMS, NICE and BMJ Group. That puts Heidi in closer competition with evidence tools such as OpenEvidence, not only with other scribes.

Electronic Health Record Integration

Heidi says it is approved on Epic's Showroom and can be launched from the patient chart in Epic on desktop or mobile, writing drafts back into the record. It also lists an Oracle Cerner integration and connections to dozens of practice management systems, including athenahealth, eClinicalWorks and Cliniko. On the self-serve plans, integration is limited or an add-on.

Heidi Remote

The company also sells Heidi Remote, a clip-on microphone that records sessions without a phone and works offline, for ward rounds and home visits.

Strengths

• A real free tier — unlimited transcription with no usage cap, so a clinician can test it on actual consultations before paying
• Published prices — Heidi lists the Clinician plan price on its own site, which not every vendor in this category does
• Breadth of users — built for nurses, allied health, dentists and veterinarians as well as physicians
• Many languages — the company says it works in 110 languages
• Health-system proof point — in April 2026, Beth Israel Lahey Health extended Heidi to about 6,000 providers across 14 hospitals and 175 primary care practices after a six-month pilot
• Evidence built in — cited clinical answers sit in the same product as the scribe

Limitations and Considerations

• The clinician carries the risk — Heidi drafts notes; it does not guarantee they are right, and every note needs review before it enters the record
• Not FDA-cleared — the company does not claim clearance, which is normal for scribes but matters if a note is used for clinical decisions
• Integration is gated — full electronic health record integration comes on the Teams and Enterprise plans; on Free it is limited and on Clinician it is an add-on
• Coding sits higher up — billing code suggestions are on Teams and above, not on the self-serve Clinician plan
• Check the US paperwork — confirm the Business Associate Agreement is in place for your plan before recording patients
• Self-reported results — the Beth Israel Lahey Health figures, such as 74 percent reporting less after-hours work and 89 percent satisfied with note quality, come from a pilot survey, not a controlled trial of time saved or note accuracy
• Vendor-reported volume — the weekly consult numbers are the company's own

Best Use Cases

When to consider alternatives: health systems that want the deepest Epic-first deployment often look at Abridge, clinicians who want voice commands alongside ambient capture may prefer Suki AI, organizations focused on specialty workflows and coding can compare Ambience Healthcare, and Nabla is another ambient assistant worth comparing.

Key Takeaways

• Heidi is an ambient AI medical scribe from Melbourne-founded Heidi Health that drafts notes, letters and tasks from a consultation
• It sells bottom-up: a free tier any clinician can start on, a Clinician plan at 150 dollars a month or 110 dollars a month billed yearly, and custom Teams and Enterprise contracts
• The company says it handles about 2.7 million patient interactions a week in 110 languages, and Beth Israel Lahey Health extended it to about 6,000 providers in April 2026
• Heidi Evidence, launched in February 2026, adds cited clinical answers to the same product
• It is not FDA-cleared, full electronic health record integration and coding sit on the team plans, and every note needs a clinician's review